You can connect your own SMTP server to Forward to send emails directly from your organization's domain. Once set up, all automated and manual emails sent through Forward will be routed via your configured SMTP server.
✅ Note: This setting only needs to be configured once by an admin of your Forward organization. It will apply to all team members using Forward under that organization.
Why Use SMTP with Forward?
Send emails from your custom domain (e.g.,
[email protected])Improve deliverability and reduce spam filtering
Centralize email tracking and logging via your own mail server
How to Set Up SMTP in Forward
Go to Integrations
Navigate to the Integrations tab from your Forward dashboard.
Select Organization Integrations.
Choose SMTP
Find SMTP in the list and click Connect.
Enter Your SMTP Server Details
SMTP Host: e.g.,
smtp.yourcompany.comSMTP Port Number: Typically
587for TLS,465for SSLUsername: Your SMTP account’s username (usually your email address)
Password: Your SMTP account’s password
Enable SSL (if required)
Toggle Use SSL if your mail server requires a secure SSL connection.
Test Connection
Click Test to verify that the credentials and connection settings are correct.
Save Settings
Once the test is successful, click Save to activate the integration.
Notes:
SMTP setup must be completed by an organization admin.
Once configured, all emails sent from Forward (by any team member) will be routed through this SMTP server.
Ensure the SMTP credentials have permission to send emails on behalf of your domain.
Some providers (e.g., Google Workspace, Microsoft 365) may require app-specific passwords or special permissions.
If you're using firewalls or IP allowlists, make sure Forward's servers can access your SMTP host.
Troubleshooting
Connection failed? Double-check your SMTP host, port, and credentials.
Emails not sending? Ensure the account isn’t blocked or rate-limited by your mail server.
Need help? Reach out to us via live chat. 😊